Sentworks Frequently Asked Questions

Security Overview
  • Sentworks is hosted on the Google Cloud Platform.
  • Sentworks is configured for automatic multi-region failover and high availability.
  • All data resides in Google's Cloud SQL, a fully-managed database service. The data is encrypted when on Google's internal networks, in database tables, temporary files, and backups. Cloud SQL is SSAE 16, ISO 27001, and PCI DSS v3.0, and HIPAA compliant.
  • Provided Everbridge API Keys are encrypted in memory and stored in the encrypted database. The key used to encrypt the provided API Key is stored separate from the database service.
  • Sentworks is verified HSTS and has an A+ SSL rating from Qualys SSL Labs.
Account Registration
  • Your API's user account must be an Account Admin.
  • Sentworks applies AES-256 encryption to your API key.
  • Sentworks does not send notifications.
Data Collection
Sentworks collects and stores all information attainable by the API Key you've provided. The system is not currently setup to store contact path values, meaning phone numbers, email addresses etc. It is also not able to send out notifications. If this changes in the future you will be asked to confirm the storage of contact paths and send notifications.

Below you will find a detailed list of the items stored in order to make this site possible.

Data Collected
  • Contact Data
    • First Name
    • Last Name
    • External ID
    • Record Type
    • Group memberships
    • Notification Confirmation Details
    • Delivery Method Labels (not value)
  • Groups
    • Names
    • Memberships
    • Details
  • Notifications and Templates
    • All Detail
  • Users
    • First and Last Name
    • User Name
    • Email Address
    • User Status
    • Login History
    • Role Assignments
Data Not Collected
  • Contact Data
    • Phone Numbers
    • SMS Numbers
    • Email Addresses
    • Pager, Fax, TTY, etc.
    • Additional Information Values
    • Alert Subscription Values
    • Static Addresses including Geocoding
    • Last Know Locations including Geocoding
    • Expected Locations including Geocoding
    • SSO ID
  • User Data
    • Password
    • SSO ID

Any data not classified above, that is available through the API is assumed to be stored in this system. We will not store contact delivery paths unless you agree at a future date. All of your account data is assumed to be your private information and will not be shared with anyone.